This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Climbing Tree Online Marketing Ltd collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Fully anonymised online data, such as site sessions, on our website.

How do we collect your data?

You directly provide Climbing Tree Online Marketing Ltd with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Fill out a form on a LinkedIn ad

Climbing Tree Online Marketing Ltd may also receive your data indirectly from the following sources:

  • Google Analytics
  • Google Ads
  • Facebook
  • Twitter
  • LinkedIn
  • Other online advertising platforms

How will we use your data?

Climbing Tree Online Marketing Ltd collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Keep you up to date with industry news & trends

If you do not wish for us to contact you, please get in touch using the contact details at the bottom of this page.

When Climbing Tree Online Marketing Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Third Party Processors

 Our carefully selected partners and service providers may process personal information about you on our behalf as described below: 

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)                   Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: [email protected].

How do we store your data?

Climbing Tree Online Marketing Ltd securely stores your data online in cloud-based servers.

Climbing Tree Online Marketing Ltd will keep your data for 4 years. Once this time period has expired, we will delete your data.

What are your data protection rights?

Climbing Tree Online Marketing Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Climbing Tree Online Marketing Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Climbing Tree Online Marketing Ltd correct any information you believe is inaccurate. You also have the right to request Climbing Tree Online Marketing Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Climbing Tree Online Marketing Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Climbing Tree Online Marketing Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Climbing Tree Online Marketing Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Climbing Tree Online Marketing Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Call us at: 01206 587207

Or write to us: 60b High Street, Earls Colne, Colchester, Essex, CO6 2PB

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Climbing Tree Online Marketing Ltd uses cookies in a range of ways to improve your experience on our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Climbing Tree Online Marketing Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Climbing Tree Online Marketing Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Climbing Tree Online Marketing Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 3 October 2023.

How to contact us

If you have any questions about Climbing Tree Online Marketing Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at[email protected]

Call us at: 01206 587207

Or write to us: 60b High Street, Earls Colne, Colchester, Essex, CO6 2PB

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Climbing Tree Online Marketing Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office: https://ico.org.uk/